Tim Hayward was in Luanda to participate in the Development Workshop – WaterAid week-long program-planning workshop. He represents Water & Sanitation for the Urban Poor (WSUP), a UK-based NGO . He spoke about WSUP’s experience and ways of working with local service providers in Africa and Asia. His presentation focused on the problems of “non-revenue water, the issue of “out-sourcing of the management of utilities” and the promotion of “dialogue between consumers and municipal service providers”.
DOWNLOAD PDF:
Out-Sourcing Utility Management Models (WSUP, Feb. 2011) 
Visit the WSUP website here to view and download their Practice Notes, Discussion Papers and various other ‘Sharing & Learning’ documents.